Communication Skills: How Effective Are Yours?

Tip! Sidestep absolutes - right/wrong, bad/good. Statements like 'you always' or 'you never' are absolutes that hinder communication.

Your communication skills are one of the most important attributes that are on trial every time you apply for a job.

Whether it's written or verbal communication, you need to get your point across clearly, concisely and in a manner that is appropriate for the audience.

Let me highlight the biggest mistakes I've seen job searchers make with regards to their ability to communicate.

Written Communication Skills

A big turnoff is having to read written work - emails, cover letters, resumes for example - that are poorly written, generic and full of various errors. When I see that a person has subpar written communication skills, I immediately become worried about my chances of helping them with their job search because it is a skill that is very noticeable to hiring managers very quickly.

Tip! Interpersonal communication to know one another, to become friends, to discuss problems, to exchange thoughts (ideas), to make plans, to get and give help, to mutually help each other change attitudes and behavior.

It should go without saying that a resume and cover letter should have no spelling or grammatical errors whatsoever but what about email?

With emails dominating much of the written work that people do these days, it is important to understand how to effectively write emails. When it comes to emails that you send related to your job search, ensure you get your message across as briefly as possible while still maintaining a professional tone.

Tip! Increased staff retention and workplace communication.

Before you send an email always ensure there are no typos, run-on sentences and other grammatical errors that make your correspondence look unprofessional. Always use a subject line that indicates the specific purpose of the email. If you are applying for a job and have already included a cover letter and resume, you don't need to rewrite your cover letter again in the body of the email. Simply state the reason for the email and refer to the attached cover letter and resume.

Communication Magic. The Amazing Formula for Communicating straight from the Heart in your relationships.

Always treat your business emails as professional business correspondence that is just as important as your cover letter and resume.

Verbal Communication Skills

The most effective verbal communicators are those who can get their point across professionally, succinctly, and clearly. When I say "clearly" I am referring both to speaking clearly and getting your message across clearly.

When speaking verbally, some people speak quickly when nervous so try to pay attention to ensure you speak slowly to avoid being unintelligible. Also ensure you don't ramble on. Answer questions as briefly and succinctly as possible. Practice does make perfect.

Tip! Knowing how to improve communication skills will come easier once you become aware of your own communication style.

Also, always ensure you actually get your message across clearly. The best way to ensure this happens is to plan ahead. Don't try to "wing it" when doing interviews, presentations or other forms of public speaking. Careful preparation will help you ensure you know what you're talking about and will make you more likely to be able to speak comfortably without trying to memorize everything.

How Can You Improve Your Communication Skills?

Look for opportunities to communicate verbally and in written form that will help you improve your business communication skills.

Some people can improve their communication skills with practice. Certainly, I've found that I've gotten better at public speaking as I've gotten older and I quite like doing it now.

Tip! Use simple language: Stay away from big words and unnecessary jargon. Big words can complicate the message or intimidate your listener causing communication to break down.

In cases where practice isn't making perfect, consider looking for help. Toastmasters organizations can help you improve your public speaking and professional writing courses can really help to improve your ability to write effectively.

Carl Mueller is an Internet entrepreneur and professional recruiter. Carl has helped many job searchers find their dream career and would like to help clear up some of the job search myths that exist while helping job searchers avoid common job search mistakes that cost them jobs.

Tip! See if you can find a measure to show how successful your communication is in your business.

Visit Carl's website to find your dream career: http://www.find-your-dream-career.com

Ezine editors/Webmasters: Please feel free to reprint this article in its entirety in your ezine or on your website. Please don't change any of the content and please ensure that you include the above bio that shows my website URL. If you would like me to address any specific career topics in future articles, please let me know.

Get Free Articles From ArticleBuilder.net

Zero Cost Methods To Boost Your Business Marketing And Cut Your Costs Using Your Website

F.Y.I. A business blog can do the SEO magic when it is embedded to your business website. Business blogging needs discipline to write every other day to bring potential customers to your business website.

I Offer These Ideas As A Business Website Owner Who Uses Them

Think of this article as a letter from a friend who maintains a website for his own business, and wants to share with you some time/cost-saving methods he employs - at zero cost - to get more value from his website.

The Following Tools/Methods Can Make Using Your Site Easier/Less Expensive

In considering the resources featured here, you should keep in mind the fact that your ability to use them on your website may be determined to some extent by the type of web hosting package/functions you have purchased from your host. For those whose web hosting packages do not permit the easy use of these tools, I describe the very useful alternative of Remotely Hosted CGI Scripts and Resources towards the end of this article.

DISCLAIMER: Please note that I provide descriptions of the resources featured in this article for your information only. I cannot guarantee they will meet your requirements in any way.

There are many other scripts that do similar work available on the net. I have only described these ones because they are the ones I use - or have used.

F.Y.I. Keep in mind that your business website should be a place that represents your business in the proper way. Most businesses can do more harm than good when elements of flash and heavy elements are introduced into their website just for the sake of being there.

If you choose to download and use them on your website, you will be doing so at your own risk. I have however used them all at least once, and currently use most of them/have done so for over 2 years - which is why I can recommend them.

1. Automated Website Membership Subscription Management

Resource: Membership Manager LITE Source: http://www.membership-manager.biz

Membership is a feature that allows visitors to your website become members by completing a simple registration web form. Registered visitors will subsequently be able log in to restricted areas of your website using login details they would have specificed when signing up. You can even have two or more levels of membership(for instance Free/Basic and Paid/Premium).

Using this feature, you can enable your website provide member specific content like special offers, articles, email newsletters, and other interactive content. Offering membership on your website will definitely set it apart from many others which do not.

F.Y.I. It sounds simple enough, but it's not really as cut and dry as you might think. Most business websites have a marketing value attached to them that is difficult to quantify.

One nifty CGI script I have found quite useful to easily and securely offer membership on my websites is called Membership Manager. This programs uses HTACESS browser based login authentication(regarded as the most secure form of password protection on the Internet) to protect your restricted members-only directories from unauthorised access.

Membership Manager, comes in two variants - LITE(Free) and PRO.

A. It allows the owner to use a control panel to administer user accounts of members (who will also be on their automated newsletter mailing list).

F.Y.I. Owning your own small business website also makes it possible to sell your goods and services online.

B. The members have login ID and Password of their choice automatically used in creating a website membership account for them when they signup.

C. Paid Subscription Management is possible. If someone has paid for one year access, you can setup a 1 year member account access to a password restricted members area on your website where some premium content may be accessed.

D. Also, the system at the expiration of the 1 year subscription period, automatically disables the appropriate member's account - and notifies the member and the owner.

E. In the PRO version, members can automatically retrieve lost passwords using a link provided on the site.

You can download the 30kb zipped folder containing the LITE version of the script from http://www.membership-manager.biz and follow the very useful installation instructions provided in the accompanying "Setup Instructions" HTML file.

2. Dynamic Website Contact Forms

Resource: All Purpose Form Handler Source: http://www.BigNoseBird.Com

This is an amazingly flexible/customisable script that allows a user to quickly implement HTML based forms on different parts of a website. It is configured by information you provide in the form itself, giving the user a unique advantage of making the script handle data submitted in the web forms in a variety of ways without changing knowing ANY Perl programming or having to change the code/script.

F.Y.I. Make existing customers come back again and again With your business website you can easily start collecting information like customers mailing and e-mail address. Then it will be extremely easy to send out newsletters or postcards with your new products, special promotion and sales, etc.

The following can be done in any combination using forms that call the SAME script:

A. Web form completed by the user submits an e-mail to a specified person(s) - say the website owner - and CC to say other employees(e.g. marketing manager), or even another email address used by the owner.

B. The EXACT text of the title that appears in the subject line of the email the script sends to the site owner, can be specified in the code for the web form. This makes it very easy for you to know which contact form on your website was used to send you EACH message you receive.

F.Y.I. Your business website represents your business. If your site looks amateurish, people will think you're an amateur.

C. The script sends the data submitted via the web form to a file for easy import into a database program. You, the owner will be able to locate the file(s) on your server in the cgi-bin.

D. The script automatically sends a response to the person who submitted the form. The content of the response can be varied for each web form. This is made possible by creating a text file(given a unique filename extension) to contain your message whose name you then place in the form code, so it is used by the script.

F.Y.I. Every time you do, you will increase your home business website's pagerank and link popularity that much more.

E. The order in which the data submitted via the web form appears in the email received by the website owner can be specified in the code for EACH web form.

F. The completion of required fields can be enforced by specifying such fields in the code for individual forms.

G. To increase user-friendliness, code for each form can be modified to call a unique "Thank you" or an "Oops!" page after the form is submitted.

How I Use It: I have found this script extremely useful in determining quite accurately what people who visit my website are interested in. For instance, on my website, I created a separate contact form(all outwardly similar) for EACH of the different services I offer, providing links to each web form from the body of text/web copy where the service is described. This way, I am able to quickly establish, from the title of the email sent by the script, exactly which service the enquirer was considering when s/he decided to contact me.

F.Y.I. If you're seriously looking to grow your small business, remember that your business website is not built for your personal enjoyment. That's what personal websites are for.

3. Tell-A-Friend Automated Website Referral Form

Resource: BigNoseBird.com's Birdcast Site Recommendation Script Source: http://www.BigNoseBird.Com

This is a very simple, yet powerful script that you can use to help promote your site. Easy to install, and to customize. It has a number of very useful features including the following:

1. Name/Email Address fields that can be duplicated for an unlimited number of target recipients per recommended page.

2. A multi line text entry area for the user to send a personal note with the e-mail.

3. Automatic page recognition (i.e. the script inserts the full url of the page being recommended in the e-mail that is sent).

4. Automatic Return to sending page (i.e. the script returns the user to the recommended page when upon successful submission of the form's contents.

4. Domain validation. An editable line of code in the script allows the website owner specify whether this feature is enabled or disabled on installation. You would enable it to prevent it being used from any other website/domain other than yours i.e. protection against off-site abuse (Also available in the all purpose form handler script described above).

F.Y.I. This guide to launching a small business website is just the tip of the iceberg. The best thing is always know what you are going to receive in return for your hard earned cash.

5. E-mail address and page capture log. Once the script is in use, you will be able to periodically check a log file of date/time, calling page and e-mail information automatically generated and updated by the script on your server. This can be quite useful if you want to know who is referring what page on your site and to whom.

F.Y.I. Wishing you success in advertising your Internet Business Website.

4. Form For File Upload From Web page To Server

Resource: Upload Lite Source: http://www.perlscriptsjavascripts.com/perl/upload_lite/index.html

This script works via a file upload form to allow anyone upload files to a folder on the website server. When this happens, the owner of the site automatically gets an "Upload Notification" email with a download link(s) which can be clicked to instantly download the file(s). The website visitor, who uploaded the document is in turn taken to an upload success confirmation page that you can customise. For instance, on my website the confirmation page displays a "Thank You - Your submission has been accepted" message.

Possible uses: The owner can invite job applicants to upload their applications and resumes using this form. A magazine publisher could have contributors/writers send in their write-ups(in various possible electronic formats(.pdf, .doc, .rtf etc) from any location in the world so long as Internet PCs are available.

How I Use It: On my Excel Heaven Custom Workbook Automation Mini-site, an upload form is provided to enable clients upload workbooks they want me to automate for them using Excel Visual Basic.

F.Y.I. The number one difference here is the copy. A small business website needs to be a life support unit for its unique selling proposition or USP, not a contestant in this year's flashy foo foo web design award contest.

5. File Mailing (Alternative to direct downloading)

Resource: MailFile Original Source: http://www.command-o.com Latest Version Available At: http://www.FreeScripts.com

MailFile lets you require visitors to submit their name and email address in order to retrieve a file(s) from your site. It is a CGI script that works via a form which allows visitors to choose(by clicking checkboxes) specific documents from your site to be sent to the email address they specify in the email address field of the form.

When the form is submitted, the visitor is taken to a "File(s) sent!" page while the selected file(s) is sent to the visitor via the email address s/he provided. Apart from the fact that this method prevents third-party linking of your files, you also get to use the retained names/email addresses to build a mailing list with which you can follow up visitors for possible sales.

F.Y.I. Now you should see that a goal of your small business website is to be found when someone does a generic search for a local business that offers the goods or services you provide.

The script can also be useful when you want to give your busy visitors a time saving alternative to downloading.

Corporate visitors to your site, whose mails are stored on the company mail servers will find this particularly useful.

Here's why. Assume a busy executive - with only 5 minutes left to attend an important meeting - discovers your site's offering of five interesting PDF reports totaling 13 MB in size.

S/he can easily choose to use the MailFile web form's checkboxes to select the files and click the "Send File(s) To Me" button. All the selected files will be delivered to his/her mail box on the company's servers, and s/he would be able to return to view them without going back online at a later time or date.

There is no limit to the number of files that can be sent using this form. Additional checkboxes only need to be added to the form, and the appropriate filenames included in the form code.

F.Y.I. Many individuals find it difficult to promote a professional business over the vast expanse of cyberspace. For that reason, your e-business website is a critical tool in showing your customers and clients exactly what you offer.

Similar Resource: File Mailer Source: http://www.downloadfreetrial.com/scripts/php/file_upload_&_download4.html

Related Resource: Attachment Mailer Source: http://www.perlscriptsjavascripts.com/perl/attachment/index.html

6. Get Your Target Audience Discussing On Your Site - Discussion Boards/WebLogs

You can install a discussion board(where people can register and discuss various topics in "discussion forums") on your website. You can also use it to provide first level user support/problem solving services to customers.

For instance an IT/Telecoms company can invite customers to post questions or requests for help regarding problems they have with specific products/services supplied or supported. Answers will then be provided by the appropriate personnel online saving time/cost of going out - until it becomes absolutely necessary to visit the client physically to resolve the problem.

Some web hosts offer a discussion board as part of their hosting package. Most of the popular ones are however FREE to download/install, (being open source), two good examples being: PHPBB at http://www.phpbb.com and YaBB(Yet another Bulletin Board) at http://www.yabbforum.com . I have successfully installed and used phpbb in the past, and found it quite user-friendly.

F.Y.I. So, do not think that just because you have a small business website that it is working hard for you. Just like any other employee, you have to keep paying month after month for it to be productive.

Web Logs: My website host offers an easy-to-install phpbb board in my control panel, which I intend to install on my website in future. I however do not currently use a discussion board on my website, due to my decision earlier this year to discontinue its use, in line with a modified strategy. In its stead, what I use is a web log. I like to think of a Web LOG as a dynamic website which functions as an online diary allowing the owner make postings on any subject of interest, which her visitors can in turn read, and post comments on/responses to.

My personal web log facility is provided as part of my website hosting package. In hunting for a web host, you might look out for a similar feature, if you consider it relevant to your purpose. You can however get a more or less equally functional but FREE blog to use at http://www.blogger.com.

F.Y.I. Some websites need to be 'fun' because that's what their target audience is looking for. But every business website needs to be professional�even fun or crafty ones.

7. Automated Business Marketing CDROM Promos

CDROM promos are a one-time expense, and they cost a fraction of what a decent newspaper advert does, while offering more targeted impact to the "right" prospect for a longer period. They are less expensive and you can mass produce them. I personally recommend the use of auto-run business marketing CD ROMs as an offline complement to other business marketing efforts/resources.

You can get excellent software for creating auto run business marketing CDROM presentations from a variety of sources on the net. One that I have used, and can heartily recommend that you try is CRE:8 MULTIMEDIA. This software enables you to create very impressive auto-run business marketing CDROM presentations quickly and easily. It has a very user-friendly visual interface, and easy-to-understand HELP documentation that enables users begin producing professional looking presentations in minutes. You can download a FREE 21 day trial from http://www.presentware.com.

8. Article Syndication

Article syndication is an excellent way to attract new visitors to your website, while at the same time boosting your credibility as an authority in your area(s) of expertise.

F.Y.I. Your business website gives your customers access to your business 24/7 with very little or no increase in overhead costs. Even if you don't have an online catalog, having your information available allows the customer to at least look at their convenience.

One place you can post your articles and be reasonably sure(if they offer useful real-world relevant information and are well written) of widespread syndication is http://www.ezinearticles.com.

Other options you can pursue of course exist, such as visiting and manually posting articles to different websites offering related content to yours or using automated article submission services - some of which are FREE.

You can also contact publishers of e-zines and online newsletters, who deal with target audiences similar to yours, offering your FREE articles for publication in their media or on their websites, in exchange for exposure.

9. Website RSS Feeds

RSS, stands for "Really Simple Syndication" or "Rich Site Summary". It is an XML standard that is used by content owners(e.g. newsletter/website publishers) to distribute content to their target audience. Many companies today have RSS feeds that announce latest content updates made to their websites.

Visitors to your site can use either the content aggregator built into their My Yahoo! Page, or other RSS news reader software to retrieve and read the feeds.

F.Y.I. Reach more customers Having your business website will enable you to reach potential customers not only in your neighborhood or city but also nationwide and even worldwide. Your website will open never before seen horizons for your business.

Important Notes About CGI/Perl Scripts

Some of the tools I have described in this article are third party CGI/Perl scripts(files with .cgi and .pl filename extensions), which you may need to clear with your web host before using on their servers. The installation of these scripts requires some basic familiarity with server types, setting of file permissions(via CHMOD'ING), Perl scripting among others.

F.Y.I. A small business website increases your marketing options.

CGI Scripts Installation : Usually, to run CGI/Perl scripts, all you need is any executable folder ( cgi-bin ). Some of the scripts can even run in any folder. I suggest however, for ease of management, that you use a cgi-bin.

CGI Scripts Configuration : All the scripts require you to configure them before uploading to your server, though some have additional settings that will have to be specified AFTER uploading usually via a control/admin interface or panel. You can re-configure, re-upload and overwrite the scripts as may be necessary.

Typically you would open the script in a text editor(I use notepad, and sometimes wordpad, when text wrapping is a problem in the former). If an edit facility is provided in your web host's control panel/file manager interface, you can also use this to make /save changes you want online post-installation. This latter option makes it unnecessary to re-upload the modified script.

CGI Scripts Upload: If your host has provided you a file manager interface in your control panel, you will be able to use that to upload the scripts. Alternatively there are a good number of nifty FTP - File Transfer Protocol - tools like CuteFTP(http://www.cuteftp.com), and SmartFTP (http://www.smartftp.com)

F.Y.I. So, the actual price for your small business website development effort will depend on the purpose for your site. And, once you decide on a purpose, you will negotiate with the website development provider for all the features that support your purpose.

These FTP clients work in "auto" mode by default, making it unnecessary for you to have to set them to upload your scripts in ASCII mode, and your images or pre-complied programs in Binary mode. I suggest you refrain from changing their default settings except you know what you are doing.

Keep in mind however that whatever manner of upload you employ, you will still need to set file permissions(via CHMOD'ING) for the scripts and the files/folders they will be located in or working with.

Find Someone To Do It - If Necessary

Even if you cannot spare the time to learn to do it yourself, you can easily find someone appropriately skilled to do it for you. Also, your website host should be willing to provide you any information you may be required to verify/obtain in order to successfully install the scripts.

Can't Run CGI/Perl Scripts On Your Site? Here's An Alternative That Works!

Remotely hosted CGI scripts/resources(some of which are FREE) are available for those who may find they cannot use some of the tools described here directly on their websites. One very good service, that I used for over a year prior to purchasing a complete hosting package, is offered by Black Fire Networks at http://www.bfndevelopment.com.

F.Y.I. In the end, your business website is well worth the time and money you have invested in it. Essentially serving as the face of your e-business, your website should portray the main goals and objectives of your business.

Not only do they provide you access to free, customisable, remotely hosted scripts, but they actually do so with ZERO advertising. So, if you have designed you website, but lack access to a cgi-bin via your web hosting package, this service might just be for you. Among other things, you will be able to make your website dynamic, so it has a more professional"feel" to it, without spending any additional money.

F.Y.I. You can add all this information, and more, to a simple small business website.

Summary - Use A Combination Of Methods On Your New Or Existing Website

The best part of all the tools, features and strategies/methods described here is that you can have them integrated - at ZERO cost - into an existing site or added to a new site from the start. Either way, you get to maximise the potential value you expect from the website.

To get the best results in today's marketing, one will often need to use a combination of methods. Using your business website in conjunction with a well thought out marketing strategy, facilitated in implementation by custom, value adding automation/features will increase your chances of marketing success, while ensuring you do not spend more than you need to.

F.Y.I. When your business website represents YOU, it doesn't hurt to show a bit of personality. One way to inject more personality into your business website is to reveal yourself.

This article's recommendations can be summarised in form of the points outlined below.

a. Ensure "action-inducing"/"response-generating" web copy is written on your website, to effectively communicate the unique benefits you offer.

b. Develop and implement a web marketing strategy to ensure you maximize returns on your investment, by (i) making more of the right kinds of people visit your site (ii) seamlessly integrating your offline and online marketing efforts in such a way that they complement one another.

F.Y.I. Improves searchability of your business website, thus increasing the chances of prospective clients visiting your business website.

c. Make it easy to implement your web strategy for the long term, by incorporating zero/low cost automation tools on your website, and adopting value-adding features/methods. Examples include email marketing, article syndication, and information product publishing(ebooks etc).

Do the above, by adopting a suitable mix of the specific tools, methods and strategies featured in this article, and you should be able to clearly achieve one or more of the following: INCREASED sales and/or REDUCED expenses on marketing/advertising - which in turn will help you record reasonably stable or INCREASING profits.

F.Y.I. The successful marketing of your business website should NOT be taken lightly.

This article is one of twenty-five(25) contained in Tayo Solagbade's Ebook titled "25 Articles/True Stories On Self-Development, Entrepeneuring & Web Marketing To Help You Succeed More Often".

Self-Development/Performance Enhancement Specialist - Tayo Solagbade - works as a Multipreneur, helping individuals/businesses develop and implement strategies to achieve their goals, faster and more profitably. Download your copy of his 25 Articles Ebook from http://www.lulu.com/content/268555. You get full reprint rights for each article.

Visit Tayo's Creative Business Solutions(CB Solutions) mini-site - http://www.cbsolutions.v27.net - to learn how you can get affordable Freelance Writing, Rapid Website Design/CGI Automation, Website Marketing Strategy Development and Custom MS Excel VB Spreadsheet Automation Services.

Get Free Web Site Content From ArticleBuilder.net